Your Fractional Operations & People Partner
Inclusive Operations & People Strategy for Scaling Tech SMEs
Is Your Business Outgrowing Your To Do List?
As a team grows, the "little things" start to take up all your time.
Projects are stalling because task boards aren't being updated.
Processes exist in your head, but nowhere else.
Recruitment admin is eating your afternoons.
You’re hiring your first 10-20 engineers and realise your 'unwritten rules' are creating a culture that doesn't work for everyone.
Your culture feels exclusive. You want to diversify your team, but your current hiring and onboarding processes are built on 'gut feel'.
New hires are starting without a clear plan.
You don't need another strategist. You need a dedicated Operations Partner to take the wheel.
Foundational Excellence for the Modern Workforce
Maintaining operational consistency in a remote or hybrid environment requires intentional design. Without the right frameworks, communication breaks down and productivity plateaus.
I understand the digital-first tools, the asynchronous workflows, and the cultural nuances required to keep a distributed team connected.
I provide high-level operational support that bridges the gap between your strategic goals and daily execution.
How I Support Your Growth
I bridge the gap between "People" and "Process" to ensure your people are supported and your workflows are efficient
People & Recruitment Operations
I bridge the gap between "People" and "Process" to ensure your culture is equitable and your workflows are efficient.
Inclusive Recruitment: I design end-to-end hiring pipelines that prioritize "Culture Add" over "Culture Fit." This includes drafting unbiased job specs, implementing objective interview scorecards, and removing affinity bias from your selection process.
Equitable Onboarding: I build 30-60-90 day "Success Maps" that close the insider gap. By documenting unwritten norms and ensuring every hire has the same access to tools and networks, I ensure your team thrives from Day 1.
Living the Values: I move your EDI strategy from a "PDF Policy" to an operational reality. I curate employee handbooks and feedback loops that don’t just state your values—they embed them into daily behavior.
Strategic Retention & Offboarding: I manage the entire employee lifecycle with professional empathy, ensuring that first and last impressions of your company are exceptional and data-driven.
Business Operations & Workflow Management
I keep the "digital house" transparent and the projects moving, turning information into a shared resource.
Transparent Knowledge Management: I design logical folder structures in Google Drive, SharePoint, or Notion. I move businesses away from gatekept information toward a "Search, Don't Ask" culture where teams find what they need in seconds.
Process Documentation (SOPs): I write the manuals that allow your business to run without you. By documenting the "messy middle," I ensure your scaling is stable, consistent, and inclusive of everyone’s working style.
Timeline & Stakeholder Management: Using tools like Asana or Trello, I map out project phases and act as the central point of contact. I ensure all vendors and team members are aligned without the need for endless meetings.
Operational Cleanliness: From auditing CRMs to managing administrative rhythms, I take the "frictional" tasks off your desk so you can focus entirely on high-level strategy and vision.
Stop working in the business and start working on it.
Full-spectrum, dedicated Operations & People support, without the full-time desk.
Why Outsource your Operations?
Think of me as your fractional “right-hand” - a flexible alternative to traditional in-house Operational support. Hiring a full-time, in-house lead is a heavy investment, with a freelancer you get instant mental bandwidth with added flexibility.
Scalable Brilliance: Get the exact level of support you need, when you need it. Scale your Ops support up for a hiring surge or down during quiet periods without the overhead of a full-time salary.
Remote-First Fluency: I bring specialised knowledge of asynchronous workflows and digital-first tools.
Operational Efficiency: I take the administrative "friction" off your plate, for example, payroll coordination or onboarding - freeing you to focus on strategy and vision.
High-Impact, Low-Friction: Avoid the complexities of benefits and taxes for an internal hire. As an outsourced partner, I can integrate seamlessly into your Slack or Teams as a plug-and-play expert.
Diverse Perspective: As one of the few women of colour in senior People leadership (a field where only 5% of roles reflect my background), I bring a perspective that is statistically rare in the market. Additionally, because I work across various remote cultures, I bring the latest insights to your business, ensuring your operations remain modern and competitive.