Your Fractional Operations & People Partner

Reliable Operations & People support for growing remote and hybrid teams.

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Is Your Business Outgrowing Your To Do List?

As a team grows, the "little things" start to take up all your time.

  • Recruitment admin is eating your afternoons.

  • New hires are starting without a clear plan.

  • Projects are stalling because task boards aren't being updated.

  • Processes exist in your head, but nowhere else.

You don't need another strategist. You need a dedicated Coordinator to take the wheel.

Foundational Excellence for the Modern Workforce

Maintaining operational consistency in a remote or hybrid environment requires intentional design. Without the right frameworks, communication breaks down and productivity plateaus.

I understand the digital-first tools, the asynchronous workflows, and the cultural nuances required to keep a distributed team connected.

I provide high-level operational support that bridges the gap between your strategic goals and daily execution.

How I Support Your Growth

I bridge the gap between "People" and "Process" to ensure your people are supported and your workflows are efficient

People & Recruitment Operations

I manage the entire journey of your team members so it stays professional and stress-free.

  • Recruitment Support: Drafting job descriptions, posting roles, managing the candidate pipeline, scheduling interviews, managing candidate communication, handling paperwork.

  • Onboarding: Designing welcome sequences, coordinating IT and hardware setup, and managing day-one schedules to ensure new hires feel integrated immediately.

  • Culture Integration: Curating employee handbooks and orientation sessions that communicate company mission, values, and behavioral expectations.

  • Retention: Setting up 30-60-90 day review frameworks and feedback loops to monitor employee sentiment and performance early on.

  • Offboarding: Managing the admin and knowledge handover for departing staff.

Business Operations and Workflow Management

I keep the "digital house" clean and the projects moving.

  • Organising Filing Systems: Designing and storing documents in a logical folder structure in SharePoint, Google Drive, or Dropbox so your team can find files in seconds, not minutes.

  • Database Cleanup: Auditing CRMs or member lists to remove duplicates and ensure data integrity.

  • Timeline Management: Mapping out project phases, milestones, and deadlines using tools like Asana or Trello.

  • Stakeholder Communication: Acting as the central point of contact to ensure all team members and vendors are aligned and informed.

  • Documentation & Tracking: Maintaining comprehensive trackers, project logs, risk registers, and status reports to keep stakeholders updated without needing a meeting.

  • Project Coordination: Keeping your task boards (Asana, Trello etc.) updated and chasing deadlines.

  • Process Documentation: Writing the SOPs and manuals that allow your business to run without you.

Stop working in the business and start working on it.

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Full-spectrum, dedicated Operations & People support, without the full-time desk.

Why Outsource your Operations?

Think of me as your fractional “right-hand” - a flexible alternative to traditional in-house Operational support. Hiring a full-time, in-house lead is a heavy investment, with a freelancer you get instant mental bandwidth with added flexibility.

  • Scalable Brilliance: Get the exact level of support you need, when you need it. Scale your Ops support up for a hiring surge or down during quiet periods without the overhead of a full-time salary.

  • Remote-First Fluency: I bring specialised knowledge of asynchronous workflows and digital-first tools.

  • Operational Efficiency: I take the administrative "friction" off your plate, for example, payroll coordination or onboarding - freeing you to focus on strategy and vision.

  • High-Impact, Low-Friction: Avoid the complexities of benefits and taxes for an internal hire. As an outsourced partner, I can integrate seamlessly into your Slack or Teams as a plug-and-play expert.

  • Diverse Perspective: Because I work across various remote cultures, I bring the latest insights to your business, ensuring your operations remain modern and competitive.

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Recommendations

  • Siobhan McKeown - COO

    "Sumaiya was the very first person that I hired into the People Operations team. Throughout her time she has been an important member of staff, providing support to our people and always doing her best to make sure that they have a great experience in the company and a positive working environment. I have always been impressed by her attention to detail, her care for our employees, and her ability to improve our processes. She created major changes particularly in rolling out new policies and practices around mental health, along with significant improvements to our onboarding processes. She gives and receives feedback in a positive manner, collaborates effectively with her team, and she is a wonderful human and a joy to work with."

  • Zoe Hoyle - VP of Finance

    “I couldn't recommend Sumaiya more, she brought strong knowledge, skills and heaps of positive energy to the company and the team. She is very process driven and diligent in her work; I could always rely on Sumaiya and she was a pleasure to work with in the Operations team.  She's extremely passionate about her work, especially in regards to company culture, always striving for inclusive, progressive policies, processes and hiring initiatives, many of which are still in place today and have been a large part of our growth since Sumaiya joined back in 2019. She's directly impacted our culture and company in such a positive way.”

  • Tom Wilmott - CEO

    “Sumaiya joined our People Operations team as its first member and worked closely with our Director of People to build out a scalable approach to people operations that has served us incredibly well as we grew from under 50 to nearly 100 people spread across the globe.  Sumaiya has a rare mix of positivity, initiative, and resilience. She deeply understood and cared about the culture of the company and worked hard to ensure it was reflected and embedded in our policies and processes. She also actively guided our culture as it evolved. Human Made is a better company because of Sumaiya's work.”